Cancellation & Refund Policy
We at The Bach Chef understand that circumstances may change, and we strive to provide clear guidelines regarding cancellations and refunds. Please carefully review our policy below:
1. Booking Cancellation:
If you need to cancel your booking for any reason, please inform us as soon as possible. Cancellations must be communicated in writing via email or other forms of written communication.
2. Refund Eligibility:
Refunds are subject to the terms outlined below:
Cancellation within [X] Days: If you cancel your booking [X] days prior to the scheduled event date, you may be eligible for a full or partial refund, depending on any non-refundable costs that have already been incurred.
Cancellation within [Y] Hours: If you cancel your booking within [Y] hours of the scheduled event, refunds may not be applicable due to the immediate nature of event arrangements.
3. Non-Refundable Costs:
Certain costs, such as non-refundable deposits, third-party vendor fees, or pre-purchased materials, may not be eligible for refund regardless of the cancellation timeframe. These costs will be communicated to you during the booking process.
In cases where you need to reschedule the event, we will work with you to find an alternative date. Any applicable costs related to rescheduling will be discussed and determined on a case-by-case basis.
5. Force Majeure:
In the event of unforeseen circumstances beyond our control, such as natural disasters, government regulations, or emergencies, we reserve the right to modify or cancel the event. Refund eligibility will be considered based on the specific circumstances.
6. Refund Process:
Refunds, if applicable, will be processed through the original payment method used during booking. Please allow [Z] business days for the refund to reflect in your account.
7. Contact Us:
If you have questions about our Cancellation & Refund Policy or need to initiate a cancellation, please contact us. We are here to assist you and provide the necessary guidance.
Please note that this policy may be subject to change, and the version applicable to your booking will be the one in effect at the time of booking. We recommend reviewing this policy periodically to stay informed about any updates.
By engaging our services and confirming a booking, you acknowledge that you have read, understood, and agreed to our Cancellation & Refund Policy. We appreciate your cooperation and understanding in adhering to these guidelines.